Refund and Returns Policy

Last Updated:

Thank you for shopping at 02/04/2026

1. Return Eligibility

Products may be returned if:

• The product is damaged or defective
• The wrong item was delivered
• The product is unused and in original packaging

Return requests must be made within 7 days of delivery.

2. Non-Returnable Items

The following items cannot be returned:

• Used products
• Customized or personalized items
• Items marked as Final Sale

3. Return Process

To initiate a return:

1. Contact us at md@rtqfoods.com
2. Provide your Order ID and reason for return
3. Our team will provide return instructions

4. Refund Process

Once we receive and inspect the returned product:

• Refunds will be issued to the original payment method
• Refund processing time: 10 business days

5. Exchange

Exchanges are allowed for:

• Damaged items
• Wrong product delivered

Subject to stock availability.

6. Return Shipping

Return shipping cost will be:

• Paid by — — — (Customer / Company depending on reason)

7. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account
2. Contact your payment provider
3. Contact us at 9884198858

8. Contact Information

Company Name: RTQ FOODS Pvt.Ltd
Address: 73/49 2^nd street secretariat colony kilpauk Chennai 600010
Email: md@rtqfoods.com
Phone: 9884112342